South Africa · Remote
Full-time
Entry level
1 week ago
Apply link not verified recently — we re-check every 2 hours
Salary undisclosed
Before you apply
- Job source
- Himalayas
- Applying on
- himalayas.app
- Workplace
- Fully remote
- US state
- Nationwide remote
- Category
- Virtual Assistant
- Link last checked
- Not checked yet
- Posted
- 1 week ago
- Closes
- 11/9/2026
- 1. Tailor your resume to this posting — it takes about a minute and noticeably improves your match score.
- 2. Click One-Click Apply. We open the posting directly on himalayas.app in a new tab — Remote Me never charges for or intermediates an application.
- 3. Create or sign in to the employer's applicant account, upload your resume, and submit their form.
- 4. Come back and hit Save so this role stays in your dashboard — we'll notify you if the posting closes or the link breaks.
About the role
Salary: R29 000 – R32 000 per month Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa. Role overview You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working. Key responsibilities Provide first-line support for hardware, software and account issues Log, track and resolve tickets in the helpdesk system Reset passwords and manage user access via Active Directory Escalate complex issues to second-line support Document fixes and update the internal knowledge base What you'll need Experience with Active Directory and user account management Experience in a first-line IT support or helpdesk role Comfort troubleshooting common hardware and software issues Reliable home internet and a quiet space for UK-hours work Clear communication when explaining fixes to non-technical users Nice to have Familiarity with remote support tools Experience with ticketing systems such as Zendesk or Freshdesk A relevant IT certification What's on offer A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support. Originally posted on Himalayas
Remote Recruitment is hiring remote talent through Remote Me. All listings are vetted for legitimacy.