Cambridge, MA
Full-time
Mid level
19 hours ago
Verified apply link — checked 1 hour ago
Salary undisclosed
JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Operations Coordinator supports a portfolio of sites and interfaces with our clients, account teams and service providers to ensure superior delivery of the facilities services provided. Reporting to the Performance Operations Manager, this position makes sure that any issues or conflicts are quickly and efficiently resolved with the highest degree of customer service. Responsible for providing work order management support, program administration, reporting and other activities as assigned. Receives and coordinates maintenance repair calls: scheduling, follow-up, quote preparation, problem resolution, and post-service activities. Completes repair service work orders/projects. Manage financial aspects of work orders including vendor invoice processing, quote approval based on contracted rates, and proper cost coding. Ensure service delivery, work orders, administrative tasks and special projects are completed in a timely and satisfactory manner. Review incident tickets to ensure timely resolution and proper escalation to internal support teams. Communicate with vendors daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems. Review and prioritize open work for follow-up and attention based on age, status, or other factors; perform appropriate follow-up. Work with internal groups (Sourcing Team, Operations Team, Finance) to communicate customer requirements and to resolve any challenges, issues, or new opportunities. Work with client and service provider personnel to set up systems, maintain access and usability, provide training, and coordinate any other projects. Provide required reporting, data, and dispatch updates for assigned units of business. Conduct periodic weekly calls to run through any updates, check-ups, and basic information sharing. Requires participating in overtime work as needed This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 60,008.00 – 60,008.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Cambridge, MA Job Tags: Guest Service If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones
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