Advanced Associate, Customer Service

Before you apply

Job source

Himalayas

Applying on

himalayas.app

Workplace

Fully remote

US state

Nationwide remote

Category

Customer Service

Link last checked

Not checked yet

Posted

1 week ago

Closes

10/11/2026

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About the role

Who we are: At Pearson , our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: Our Team: The Digital Implementation team is responsible for preparing customers for immediate success by facilitating the implementation of Pearson 's digital platforms and products. Through customer onboarding, platform administration guidance, and digital access activation, the team drives adoption and ensures a seamless customer experience. About the Role: We are looking for a Digital Implementation Specialist to join our team. In this role, you will facilitate the implementation process for digital platforms and products, ensuring customers are set up for immediate success. By educating customers on platform management and coordinating the activation and delivery of digital access, you will help ensure the successful adoption of Pearson 's products and services. The ideal candidate is energetic, experienced with web-based technologies, passionate about helping customers, and possesses strong oral and written communication skills in both Spanish and English. Success in this role requires the ability to quickly learn new technologies, effectively communicate technical concepts to customers with varying levels of expertise, and contribute to continuous improvements in implementation processes. Key Responsibilities: Clearly communicate digital platform and product setup requirements, onboarding expectations, and implementation processes to customers and key stakeholders. Educate customers on platform management capabilities and best practices to simplify adoption and align expectations. Collaborate with various internal teams to drive implementations through completion in a timely manner. Optimize processes by identifying the needs and requirements of internal and external customers. Plan and execute actions that facilitate and reinforce the adoption of digital platforms and products. Perform administrative-level tasks within digital platforms and products, including but not limited to user creation and management, course administration, and instance management. Required Skills and Experience: Strong alignment with Pearson 's culture and values. Bachelor's degree. Experience in project management, process management, and/or customer management. Experience working with web-based technologies. Customer service experience, preferably in a related field. Strong verbal and written communication skills in: Spanish (C1) English (B2) Collaborative working style with the ability to develop and sustain productive work relationships. Strong ability to work independently and manage multiple priorities with minimal supervision or direction. Ability to interact effectively with key stakeholders across all areas and levels of the organization. Excellent attention to detail and strong time management, analytical, and problem-solving skills. Predisposition toward continuous learning and the ability to adopt and drive change. Check out our benefits: Private medical health plan, plus dental care extended to your economic dependents under the age of 25. Home office support. Funeral assistance. Life insurance. 15 working days of vacation in the first year, birthday off, marital leave, maternity or paternity leave. Employee assistance program. AIP (Annual Incentive Plan). Quiénes somos En Pearson , nuestro propósito es simple: ayudar a las personas a alcanzar la vida que imaginan a través del aprendizaje. Creemos que cada oportunidad de aprendizaje representa una oportunidad para generar una transformación personal. Somos la empresa líder mundial en aprendizaje a lo largo de toda la vida. Para nosotros, aprender no es solo lo que hacemos. Es lo que somos. Para saber más: Nuestro Equipo El equipo de Digital Implementation ayuda a los cliente

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