Technical Account Manager

Before you apply

Job source

Himalayas

Applying on

himalayas.app

Workplace

Fully remote

US state

Nationwide remote

Category

Customer Service

Link last checked

Not checked yet

Posted

1 week ago

Closes

11/7/2026

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About the role

Technical Account Manager Company Overview: VETRO provides cutting-edge Geographic Information Systems (GIS) solutions tailored for telecom and broadband providers. Our platform equips organizations with the tools to efficiently design, deploy, and manage fiber optic networks. At VETRO , we are driving innovation in broadband infrastructure, ensuring networks are built and managed with precision, speed, and scalability. Position Overview: We are seeking a highly technical and customer-focused Technical Account Manager to join our Customer team. This role serves as a critical liaison between VETRO and our clients, acting as a strategic advisor to help them achieve their network management goals. The ideal candidate will have a strong telecommunications background and a proactive approach to customer success, ensuring platform adoption, satisfaction, and long-term client retention in a fast-moving, highly dynamic industry. Key Responsibilities, but not limited to: Technical Strategy & Advisory: Serve as the trusted advisor to clients, offering expert guidance on VETRO ’s platform, including best practices, industry developments, and tailored solutions to meet their specific needs. Customer Engagement: Deeply understand each customer's technical environment, use cases, and objectives. Leverage this knowledge to drive adoption and ensure customers realize maximum value from the platform. Proactive Leadership: Take ownership of fostering strong, proactive relationships with customers, inspiring confidence through technical expertise and a hands-on approach. Operational Excellence: Identify opportunities to streamline processes and improve operational efficiency, enhancing the overall customer experience and supporting business growth. Cross-functional Collaboration: Work closely with Sales, Product, and Support teams to advocate for customer needs, ensuring smooth execution of customer success initiatives and alignment on business objectives. Risk Mitigation & Issue Resolution: Anticipate potential technical challenges, identify risks, and proactively work to resolve issues to maintain customer satisfaction and system performance. Revenue Growth & Retention: Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth and long-term customer retention. Market Insight & Feedback: Stay current on industry trends, customer feedback, and competitor activities to inform strategic decisions and influence the product roadmap. Qualifications: Bachelor's degree in Business Administration, Computer Science, or a related technical field. Proven success in technical account management, or a related role in the technology or software sector, particularly with complex B2B solutions. Deep technical understanding of GIS systems and/or experience within the telecom sector is highly desirable. Hands on knowledge of scripting as well as data manipulation and export/import functionality. Strong leadership and communication skills, with the ability to guide customers through technical challenges and inspire confidence. Proactive, results-driven mindset with a focus on delivering value, driving adoption, and securing long-term partnerships. Familiarity with working in a remote or distributed team environment. Experience in fast-paced environments, adept at balancing multiple priorities and adapting to evolving business needs. Benefits: Competitive salary commensurate with experience. Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO. Professional development opportunities and career growth within an innovative and rapidly growing company. Flexible work arrangements with a remote-first approach. Work Environment: This role has the ability to either work in our Portland, ME HQ, hybrid or fully remote. In a hybrid or remote role you are expected to have a designated space t

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