Customer Success Manager

Before you apply

Job source

Himalayas

Applying on

himalayas.app

Workplace

Fully remote

US state

Nationwide remote

Category

Customer Service

Link last checked

Not checked yet

Posted

2 weeks ago

Closes

10/1/2026

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About the role

Role Overview A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements. Key Responsibilities Own performance & influencer marketing accounts (ROAS-driven) Lead optimization, retention, growth planning, and upselling Build strong, strategic client relationships Collaborate closely with Product to translate client requirements into actionable inputs Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product) Identify workflow gaps and proactively improve processes What We’re Looking For 5–7 years total experience, with 3+ years in Account Management or Customer Success Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.) Exposure to SaaS/product environments and cross-functional collaboration Strong analytical skills and data literacy High ownership, accountability, and ability to operate with minimal supervision Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments. Why Join Us Join a collaborative, fast-moving team that puts customers at the centre of decision-making. You’ll have the opportunity to shape customer success practices, work with cross-functional teams, and directly influence product and business outcomes while growing your career in a supportive, high-impact environment. Originally posted on Himalayas

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