Customer Support Specialist, Bookkeeping

Before you apply

Job source

Himalayas

Applying on

himalayas.app

Workplace

Fully remote

US state

Nationwide remote

Category

Customer Service

Link last checked

Not checked yet

Posted

1 day ago

Closes

11/16/2026

1. 1. Tailor your resume to this posting — it takes about a minute and noticeably improves your match score.
2. 2. Click One-Click Apply. We open the posting directly on himalayas.app in a new tab — Remote Me never charges for or intermediates an application.
3. 3. Create or sign in to the employer's applicant account, upload your resume, and submit their form.
4. 4. Come back and hit Save so this role stays in your dashboard — we'll notify you if the posting closes or the link breaks.

About the role

Rockstar is recruiting for a mobile-first digital product studio that turns ideas into extraordinary experiences. They are a team of dynamic and savvy professionals who know how to create killer digital products. Our lean structure and remote team mean we can move fast while still delivering top-notch technology and design . The Opportunity Over the last decade, a vibrant ecosystem of SMB software tools has emerged to help SMBs manage and run their businesses. These tools help SMBs with everything from payments to payroll , but accounting has lagged behind . Small business owners are still struggling with disconnected, generic, accounting software and expensive bookkeepers . At the company, they are building a new kind of accounting software and bookkeeping that lives within the existing software tools SMBs use every day. With their platform, software companies can quickly launch modern accounting and bookkeeping services to their SMB customers, eliminating the need for them to use legacy accounting software or bookkeepers . The Role As a Customer Support Specialist at the company, the candidate will help small businesses get set up on their bookkeeping service smoothly and serve as their ongoing point of contact . They will leverage their bookkeeping knowledge to answer users' questions, troubleshoot issues, and provide an exceptional customer experience . In this role, the candidate will: Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.). Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically . Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs. Collaborate with other company teams to improve workflows and surface product feedback based on recurring customer needs. Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support. Skills & Experience Many backgrounds could fit this role, but ideal candidates will have some or all of the following: 2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role Familiarity with small business bookkeeping fundamentals and basic financial concepts Strong live communication and active listening skills Excellent written communication skills Strong attention to detail and ability to manage multiple tasks simultaneously An ownership and growth mindset Originally posted on Himalayas

Rockstar is hiring remote talent through Remote Me. All listings are vetted for legitimacy.