Implementation Project Manager - APAC

Before you apply

Job source

Himalayas

Applying on

himalayas.app

Workplace

Fully remote

US state

Nationwide remote

Category

Customer Service

Link last checked

Not checked yet

Posted

3 weeks ago

Closes

10/23/2026

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About the role

About Inspectorio Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers. Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations. Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world. About the role The Implementation Project Manager (IPM) owns the end-to-end delivery of customer implementations, including new customer onboarding and existing customer rollouts of new products or capabilities. This role is accountable for project governance, timelines, risk management, stakeholder coordination, and go-live readiness, ensuringimplementations are delivered predictably, efficiently, and with high quality. The IPM works closely with: Customer Success Managers (adoption & value realization) Solution Consultants (solution design & integrations) Product (for new capability discovery) Customer stakeholders (program owners, IT, operations) Account Executives (AE) on implementation scope confirmation and value proposition handoff What you'll do End-to-End Implementation Ownership Own delivery of customer implementations from pre-kickoff handoff through go-live Define and manage implementation plans, milestones, dependencies, and success criteria Ensure consistent execution across accounts, aligned with Inspectorio ’simplementationmethodology Project Management & Governance Lead kickoff sessions, recurring project status meetings, and executive updates (Executive &SteerCo, where applicable) Track progress against plan; proactivelyidentifyand mitigate risks, issues, and scope changes Drive decisions, unblock teams, and escalate effectively when needed Cross-Functional Coordination Partner with Solution Consultants on technical configuration, integrations, data migration, testing, and validation Coordinate with Product for discovery related to new capabilities Work with Customer Success Managers to ensure a smooth transition from implementation to adoption Customer & Stakeholder Management Act as the primary execution lead for customer-side stakeholders during implementation Set clear expectations on scope, timeline, responsibilities, and dependencies Drive customer accountability for inputs, decisions, and readiness activities UAT, Training & Go-Live Readiness Support CS in planning and managing UAT preparation and execution Ensure Solution Consultants and Product provide required technical support during UAT as needed Track readiness milestones and dependencies to ensure all go-live criteria are met before launch Continuous Improvement & Standardization Contribute to improving implementation playbooks, templates, and best practices Provide feedback to CS, SC, Product, and Value Transformation COE on recurring gaps, risks, and opportunities Help scale implementation delivery as volume and complexity grow Qualifications 5+ years of experience in implementation project management, program management, or complex SaaS delivery Proventrack recordmanaging multi-workstream, cross-functional projects Strong customer-facing presence with experience engaging leadership-level stakeholders Excellent organizational, communication, and risk management skills Comfortable operating in ambiguity and evolving program complexity Experience in B2B SaaS, enterprise software, or other operationally complex environments, with direct industry exposure to supply chain or retail technology Familiarity with integrations, data migration, and UAT processes Experience working alongside CS, Product, and Solution Consulting teams Fluent in English and preferably Mandarin Benefits Why it would be awesome to work with us 🍹 Unlimited Annual Leave : We prioritize your well-being and trust you to manage your time. 🏝️

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