Strategic Account Director

Before you apply

Job source

Workday

Applying on

cvshealth.wd1.myworkdayjobs.com

Workplace

Fully remote

US state

TX

Category

Accounting

Link last checked

2 hours ago

Posted

20 hours ago

Closes

No stated closing date

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About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Strategic Account Director (SAD) is a senior people leader responsible for leading teams of Account Executives (AE) and Strategic Account Executives (SAE) who support large, complex employer Pharmacy Benefit Management (PBM) clients. The role is accountable for revenue growth, client retention, profitability, and long‑term partnership success across a portfolio of strategically important accounts. As a leader of experienced account professionals, the SAD sets strategic direction, establishes priorities, and drives consistent, high‑quality execution across renewals, expansions, and ongoing client engagement. The SAD serves as a senior escalation point and trusted executive partner for clients and works closely with CVS Health leadership to influence outcomes, align resources, and deliver sustainable value. The role uses data, analytics, and emerging AI‑enabled insights to forecast risk, evaluate financial tradeoffs, guide renewal and expansion strategies, and scale best practices across the portfolio. Key Responsibilities People Leadership & Team Performance Lead, coach, and develop teams of Account Executives and Strategic Account Executives, setting clear expectations aligned to revenue, retention, and client satisfaction goals Establish direction, priorities, and operating expectations for AE and SAE roles, ensuring strong role clarity, accountability, and consistent execution Foster a high‑performance culture through ongoing feedback, talent development, and succession planning Strategic Account Oversight Provide executive accountability and senior‑level oversight for large, complex PBM clients, demonstrating sound judgment in balancing client needs, financial outcomes, and enterprise priorities Serve as the escalation point for complex client situations and senior‑level engagements, reinforcing strong multi‑level client relationships Revenue Growth, Renewals & Expansion Own aggregate revenue growth, retention, and profitability for the assigned portfolio through effective leadership of renewal and expansion strategies Renewal strategy execution is owned by Strategic Account Executives, with the SAD providing strategic guidance, governance, and escalation leadership as account complexity, risk, or enterprise involvement increases Guide teams in identifying and advancing solution expansion opportunities using a consultative, value‑based approach Financial Leadership & Executive Insight Provide portfolio‑level visibility into financial performance, including drug trend, pricing strategies, guarantees, and overall account economics using advanced analytics and AI-enabled modeling Partner with finance, underwriting, and senior leaders to shape renewal scenarios, evaluate margin and value opportunities, and support executive‑level client discussions Cross‑Functional & Enterprise Leadership Lead and influence cross‑functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation to ensure aligned, data-driven execution Engage senior enterprise leaders to align resources, remove barriers, and advance complex client and business objectives Demonstrate the ability to lead through influence in a highly matrixed environment, aligning cross‑functional partners and senior stakeholders around shared outcomes RFP, Renewal & Market Leadership Provide leadership oversight for complex RFPs and renewals, ensuring disciplined strategy, high‑quality responses, and effective execution Maintain awareness of pharmacy benefit management,

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