Service Desk Coordinator

Before you apply

Job source

Himalayas

Applying on

himalayas.app

Workplace

Fully remote

US state

Nationwide remote

Category

Virtual Assistant

Link last checked

Not checked yet

Posted

1 day ago

Closes

11/16/2026

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About the role

Salary: R29 000 – R32 000 per month Remote Recruitment is hiring a Service Desk Coordinator for a UK-based employer, fully remote from South Africa, owning the day-to-day flow of IT support tickets. Role overview You will keep the IT service desk running smoothly, triaging tickets and keeping end users informed. Key responsibilities Coordinate incoming IT service desk tickets and assign priority Monitor SLAs and escalate at-risk tickets Liaise between end users and technical teams Maintain accurate ticket records and status updates Produce service desk performance reports Support onboarding of new starters onto IT systems What you will need Experience coordinating a service desk or support queue Experience with ticketing systems (Zendesk, Freshservice, or Jira Service Management) Understanding of SLA and escalation processes Strong organisational and communication skills Comfortable working UK business hours Nice to have Basic technical troubleshooting experience ITIL familiarity Experience supporting a UK-based IT team What is on offer 100% remote – work from anywhere in South Africa UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST) Full-time, stable role with a genuine UK employer Supportive onboarding and clear expectations from day one Originally posted on Himalayas

Remote Recruitment is hiring remote talent through Remote Me. All listings are vetted for legitimacy.