Remote · Remote
Full-time
Mid level
1 day ago
Verified apply link — checked 1 hour ago
Salary undisclosed
ABOUT BUFFER We create social media and brand-building software for small businesses, creators, and individuals. Our mission is to provide essential tools to help small businesses get off the ground and grow. Through exceptional customer service and uplifting content, we help our customers believe they can succeed and do good along the way. Buffer is a fully distributed team, and we’ve always aimed to do things a little differently. Since the early days, we’ve focused on building one of the most unique and fulfilling workplaces by rethinking a lot of traditional practices. We also default to transparency, so you can read all about our metrics, and our successes and failures along the way on our Transparency Dashboard https://buffer.com/open. We're united by Buffer's values https://buffer.com/about#values, and we hire and work from all over the world. We strive to create a diverse and inclusive work environment, and we are building a culture where underrepresented groups are welcome and can flourish. Please note that we do travel to work together in person once or twice per year, and those events are highly encouraged to build deeper connections among our small team. As you get to know Buffer and consider joining the journey, you can learn more about Buffer on our Journey https://buffer.com/journey page. Still curious to learn more about the experience on the Buffer team? Feel free to read more from Kirsti https://buffer.com/resources/first-30-days-buffer/ and Sabreen https://buffer.com/resources/joined-3-days-before-the-retreat/ as they share their first experiences with Buffer, as well as from Hailley https://buffer.com/resources/8-years-at-buffer/, who captured why she still calls Buffer home after 8+ years. ABOUT THE ROLE You’ll lead engineering for Growth at Buffer across both product and marketing surfaces. The work spans acquisition, activation, and retention. You’ll connect how people discover Buffer and decide to sign up and whether they stay. We’re looking for someone who wants to stay close to the details, from where a customer gets stuck in a flow to the technical decisions that shape how it works. You’ll help the team decide which problems to solve, what to try first, and how to tell if we made things better for customers. You'll partner closely with Product, Design, Marketing and Data to shape technical direction, create space for engineers to do their best work, and build a culture of ownership and continuous improvement. WHAT YOU'LL DO - Support engineers through regular coaching, clear feedback, and meaningful career conversations. - Shape priorities with Product, Design, and Marketing, bringing your own point of view and grounding decisions in customer needs & data. - Stay close to technical decisions and product details. Help the team build clear, accessible, responsive experiences, and help judge when to keep refining and when to ship and learn. - Help connect customer insights, product changes, and measurement so we understand whether our work is helping. - We're also changing how we build with AI. You'll have room to help shape that, through your own experiments and by helping the team develop good judgment and systems to work with AI effectively. - Contribute to the wider Engineering team through hiring, shared practices, and improvements to how we work. WHAT WE'RE LOOKING FOR - You've managed engineers and can talk concretely about helping people grow, giving feedback, and addressing performance concerns. - You care about how software feels to use. You notice unnecessary steps, unclear interactions, and details that get in someone's way. You could walk through something you helped build and explain the choices, compromises, and things you left out. - You have a strong engineering background and remain comfortable getting into technical details. That might mean reviewing code, exploring an architecture, building a prototype, or helping someone work through a difficult trade-off. - You’re ambitious about w
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