Vendor Relationship Manager

Before you apply

Job source

Himalayas

Applying on

himalayas.app

Workplace

Fully remote

US state

Nationwide remote

Category

Customer Service

Link last checked

Not checked yet

Posted

1 day ago

Closes

11/16/2026

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About the role

Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.. Current associates must use SSO login option at to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $74,997.00 - USD $92,021.00 /Yr. STAR Bonus % (At Risk Maximum) 5.00 - Salaried Non-Management except pharmacists Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview Due to growth, we are adding a Vendor Relationship Manager to our team! The Vendor Relationship Manager is responsible for overseeing day-to-day contract management elements of assigned third-party service or solution providers and shared services provided to internal Navitus departments. The Vendor Relationship Manager is responsible for assuring vendor operations are effectively and efficiently serving Navitus and client needs. The Vendor Relationship Manager will be the primary contact for internal clients receiving services through business and technology vendor contacts. The Vendor Relationship Manager will partner closely with stakeholders to ensure business needs are clearly outlined and communicated to responsible parties. Primary duties will be focused on ensuring elements of contracts with clients and vendors are implemented correctly and timely, tracking that contractual service level agreements (SLAs) or performance guarantees (PGs) are met. The Vendor Relationship Manager will ensure routine oversight and analyses are performed to ensure ongoing contractual compliance, service or product performance, and identify needs for - as well as drive – issue resolution or corrective action plans with internal stakeholders and vendors when needs are not met. The Vendor Relationship Manager will also be responsible for oversight of invoicing to ensure billing is appropriate based on Scope or Statement of Work (SOW) and that payment is managed timely. Is this you? Find out more below! Responsibilities How do I make an impact on my team? Manages assigned vendors within established governance, policies, and escalation frameworks. Coordinate forecasts/resource projections between vendor and internal Navitus department as needed. Ensure vendor access to systems proprietary information, and/or protected health information is appropriate and compliant based on delegated services. Support contract management activities in coordination with Procurement, Vendor Risk Management, Legal, and Finance as well as other departments (e.g., Ops, IT) including but not limited to scope changes, renewal impacts and termination notifications. Evaluate performance and proactively provide feedback to vendor(s) to increase customer satisfaction, efficiency, and effectiveness. No less than quarterly, establish review forums with vendors to analyze, discuss, and provide feedback on performance as well as facilitate mutual input, with an improvement mindset – such as corrective action plans. Provide recommendations to vendor(s) and leadership on vendor performance

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