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Customer Service

Implementation Consultant Level 3 (Configuration)

Capita
Location

United Kingdom · Remote

Type

Full-time

Level

Senior

Posted

1 week ago

Apply link not verified recently — we re-check every 2 hours

Salary undisclosed

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Before you apply

Job source
Himalayas
Applying on
himalayas.app
Workplace
Fully remote
US state
Nationwide remote
Category
Customer Service
Link last checked
Not checked yet
Posted
1 week ago
Closes
11/8/2026
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About the role

Help strengthen our Configuration Pension Implementation Team, we are currently looking for Pension Consultants to join our homebased team. The Configuration Team sit within our Implementation Department whose responsibility it is to implement first class pension administration solutions for our new and existing clients. Our span of projects can range from large blue chip strategic transformational deliveries through to small bespoke client solutions. Working closely with other stakeholders our activities and skills are wide and varied. Job title: Pensions Implementation Consultant (Configuration) Job Description: We are now looking for Implementation Consultants to join our team to ensure all aspects of a transition and change project are delivered on time and to a high standard within a controlled project environment. What you’ll be doing: Gathering and interpreting client requirements and processes, and translating these into system solutions Managing system configuration activities and quality Delivering calculation automation Leading client implementation projects Facilitating internal and external system training, and provide appropriate documentation Troubleshooting and resolving client queries and issues Mentoring and coaching Implementation Analysts Conducting system configuration and testing quality control activities Supporting the technical development of our technology platforms through participation in analysis and design, and specification production for new and/or enhanced developments Undertaking system configuration and checking Undertaking data analysis activities and checking Undertaking project management activities including risk and issue identification and mitigation What we’re looking for: Able to lead on projects and experience of managing/mentoring a team UK Pension background: detailed understanding and ability to explain the difference between DB, DC, CARE and Annuities, how they are administered and a full understanding of system & process implications Is able to explain: - pension member records and their set up - the relationships between members, Trustees, schemes, actuaries, funds and investments - different types of Pension Schemes - different types of member status' and applicable calculations for each -Describe the regulatory bodies and their roles in this sector -Demonstrate knowledge of system set up and use of parameters Able to demonstrate capability and knowledge of pension/employee benefit technology platforms Strong MS Excel skills, able to draft an automated excel calculator with basic formula; ability to use filters, sorting, pivot tables (rows, columns, grouping, filters and totalling), lookups, control totals, IF and nested IF statements and formatting of cells to specific guidelines Good MS Access Ability to understand requirements and able to produce specifications About Capita Pensions Solutions: At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees. What can we offer you? In this role, you would have the opportunity to add real value from the outset and drive the direction of the team. whilst working on a host of high-profile pension projects that will help you learn and evolve new and existing skills. We also believe in offering flexible working solutions that suit your needs, whether that’s from home, from your nearest Capita office. Also, on offer is a competitive salary and benefits package, including: Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more! What we hope you'll do next: Choose 'Apply now'

About Capita

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