Warranty Administrator

Before you apply

Job source

Himalayas

Applying on

himalayas.app

Workplace

Fully remote

US state

Nationwide remote

Category

Customer Service

Link last checked

Not checked yet

Posted

2 hours ago

Closes

11/17/2026

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About the role

Company Overview Join WarrCloud , a pioneering technology powerhouse leading the charge in automotive warranty processing. We’re not just a company; we are the future, using cutting-edge proprietary software, including first-of-its-kind AI/ML technology, to redefine efficiency and deliver unparalleled warranty claim results for automotive dealerships and OEMs. We are seeking a proactive, detail-driven, and tech-savvy individual to step into a key role as a Warranty Specialist. Why You'll Thrive at WarrCloud Be part of a team that is first to market and shaping the future of warranty claims processing. Enjoy the freedom of a 100% Remote opportunity. Receive a competitive salary and performance-based bonus opportunities. We invest in you: Free employee health insurance and a 401K with employer match. Clear advancement paths into management, Product, Customer Success, Deployment, and Accounting. Work hands-on with cutting-edge AI/ML technology. Experience an awesome company culture that is flexible, humble, and kind, where your input is valued and teams are highly supportive. What Our Specialists Say “Every single person I interact with at WarrCloud treats me like a professional” “My stress level at work dropped 90%, I love the automated software and friendly team.” “No more massive pile of paperwork sitting on my desk, it feels less daunting to work with a screen and have electronic repair orders” Position Overview As a Warranty Specialist, you are a financial safeguard and revenue generator, playing a pivotal role in optimizing client outcomes. You will leverage our proprietary, advanced software to expertly manage, audit, and process complex warranty claims with speed and precision. This role demands a detail-oriented professional with a strong technological proficiency and the drive to work autonomously, ensuring maximum claim value and maintaining exceptional client satisfaction. What You Will Do Revenue Maximization: Apply expert knowledge to meticulously review submitted claims (especially complex ones), identifying and capturing additional revenue opportunities for our clients. Intelligent Processing: Utilize our proprietary software to efficiently review, validate, and process warranty claims with industry-leading accuracy. Claim Optimization: Conduct thorough analysis of claims by reviewing labor operations, warranty terms, and client details, to accurately assign billable hours to technicians in compliance with applicable OEM guidelines. Client Communication & Resolution: Proactively communicate with clients and stakeholders to secure necessary documentation, resolve claim issues, and provide timely, professional responses regarding claim status and eligibility. Compliance & Documentation: Rigorously document all claim activities (approvals, rejections, and resolutions), ensuring strict adherence to company and OEM policies. Financial Hygiene: Maintain the dealer's warranty receivables schedule, ensuring all items have been reconciled with the OEM and communicating necessary adjustments. Strategic Collaboration: Partner with cross-functional teams (Client Success, Product, Development) to analyze warranty claim trends, share best practices, and actively drive significant process improvements. Knowledge Leadership: Stay current on all product knowledge, OEM warranty policies, and industry regulations, serving as a trusted resource for clients and internal teams. Performance Incentives and Referral Bonuses WarrCloud believes in rewarding growth and talent. We offer: Monthly Bonus: Earn additional income based on the claims that you process that were paid by the client by the OEM. Dealership Referral Bonus: Receive $500 for introducing a new automotive dealership or group that becomes a client. Talent Referral Bonus: Receive $1,500 for referring a new Warranty Specialist. Additional Information Applicants who advance in the selection process will be asked to complete the Culture Index survey as part of our evaluation. Com

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