Italy · Remote
Full-time
Entry level
2 weeks ago
Apply link not verified recently — we re-check every 2 hours
Salary undisclosed
Before you apply
- Job source
- Himalayas
- Applying on
- himalayas.app
- Workplace
- Fully remote
- US state
- Nationwide remote
- Category
- Customer Service
- Link last checked
- Not checked yet
- Posted
- 2 weeks ago
- Closes
- 10/1/2026
- 1. Tailor your resume to this posting — it takes about a minute and noticeably improves your match score.
- 2. Click One-Click Apply. We open the posting directly on himalayas.app in a new tab — Remote Me never charges for or intermediates an application.
- 3. Create or sign in to the employer's applicant account, upload your resume, and submit their form.
- 4. Come back and hit Save so this role stays in your dashboard — we'll notify you if the posting closes or the link breaks.
About the role
You assist our customers in using our software packages for the construction of windows, doors, and facades. You analyze the requests submitted by phone or email and develop solutions tailored to customer needs. You are responsible for customer satisfaction and ensure that requests are handled efficiently and service commitments are met. Responsibilities Customer support You serve as first point of contact for all issues related to our windows & doors software packages You respond to customer queries via email, Zendesk or phone in a professional and timely manner After identifying the issue, you guide the user to resolve the issue Issue diagnosis and troubleshooting You analyze reported issues and determine the appropriate course of action to resolve them You escalate unresolved problems to the 2nd Line Support team for further investigation Ticket management and documentation You update the ticketing system with each call, progress, notes and actions You monitor and track the progress of open tickets User assistance and guidance You assist customers with tasks such as installation or license update You provide help and advice on the usage of our software packages Skills, Knowledge & Expertise Significant professional experience in calculation and/or design and/or production in the fenestration industry Good analytical skills to identify, diagnose and resolve issues Good communication capabilities to ensure a good collaboration with colleagues and an effective dialogue with customers Being able to work independently At ease with technical softwares Written english is a must-have Originally posted on Himalayas
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