Field-New Jersey
Full-time
Mid level
1 day ago
Verified apply link — checked 1 hour ago
Salary undisclosed
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Position: Community Health Worker Location: Field 75% or more of the time in Middlesex County NJ Schedule: Mon-Fri 08:0-05:00 PM EST The Community Health Worker (CHW) will support the implementation of the CHW Pilot designed to address health disparities, improve outcomes, and reduce avoidable utilization among Medicaid members with Type 2 diabetes. This role is critical in addressing identified needs, including high diabetes prevalence and significant social determinants of health (SDoH) risk within targeted counties. The CHW will engage directly with members to improve self-management, enhance access to care and community resources, and support overall health outcomes through culturally appropriate, community-based interventions. The CHW will serve as a liaison between members, the care management team, providers, and community resources, with a focus on improving member experience, increasing primary care engagement, and reducing emergency department and inpatient utilization. Position Responsibilities Conduct telephonic, virtual, and face-to-face outreach and engagement with assigned members. Maintain an active caseload (approximately up to 30 members), with engagement duration based on member needs. Complete required screenings and assessments, including initial engagement and health equity screeners within required timeframes. Develop and implement individualized action plans in collaboration with members and interdisciplinary care teams. Provide education and support related to Type 2 diabetes management, including medication adherence, nutrition, physical activity, and lifestyle behaviors. Identify and address gaps in care, supporting members in completing recommended preventive and follow-up services. Connect members to community-based resources addressing SDoH needs (e.g., food, housing, transportation) and ensure closed-loop referral follow-up. Assist members in navigating healthcare services, including scheduling and attending primary and specialty care appointments. Participate in interdisciplinary team meetings and case rounds to support care coordination. Document all member interactions, outreach attempts, and interventions in designated systems in accordance with program requirements. Support member engagement in pilot initiatives and services, including education programs, community events, and resource utilization. Promote positive member relationships and culturally competent care aligned with community needs. Required Qualifications Experience working in community health, social services, care management, or related field. Experience engaging with underserved or high-risk populations. Strong communication, interpersonal, and engagement skills. Ability to build trust and maintain relationships with diverse populations. Knowledge of community resources and SDoH-related services. Ability to manage a caseload and document activities accurately. Must live in Middlesex County or nearby License / Credential Requirements Community Health Worker (CHW) Certification from the NJ Department of Health (or must obtain within 12 months of employment date). Preferred Qualifications Lived experience or prior work supporting individuals with Type 2 diabetes or chronic conditions. Experience working within Medicaid or managed care environments. Bilingual or multilingual skills aligned with community served. Familiarity with care management systems and electronic health records. Knowledge of motivational interviewing, cultural competency, and trauma-informed care practices.
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