Customer Success Representative (CSR)

Before you apply

Job source

Ats

Applying on

jobs.lever.co

Workplace

Fully remote

US state

Nationwide remote

Category

Customer Service

Link last checked

1 hour ago

Posted

3 months ago

Closes

No stated closing date

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About the role

Company Description Wing connects the world's best talent with winning teams, high-growth businesses, startups, executives, and enterprises that move fast and refuse to settle. We provide top-tier remote talent that takes ownership of the operational work weighing teams down, so leaders can focus on the strategic work that actually moves the business forward. By embedding skilled, cost-effective operators into our clients' workflows, we help companies scale without the overhead, driving productivity, sharpening execution, and unlocking capacity at every level of the organization. We're digitizing talent and building a global workforce without borders. About the Role The Customer Success Representative (CSR) serves as the primary point of contact for customer inquiries, requests, and concerns. This role is responsible for delivering timely, accurate, and professional support while ensuring every customer receives a seamless experience throughout their journey with the company. The CSR manages customer communications across multiple channels, resolves standard issues independently, coordinates with internal departments when necessary, and maintains accurate documentation of all interactions. The role focuses on responsiveness, issue resolution, customer satisfaction, and operational excellence.

Wing Assistant is hiring remote talent through Remote Me. All listings are vetted for legitimacy.