Customer Experience (CX) Agent

Before you apply

Job source

Himalayas

Applying on

himalayas.app

Workplace

Fully remote

US state

Nationwide remote

Category

Customer Service

Link last checked

Not checked yet

Posted

4 hours ago

Closes

11/19/2026

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About the role

At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint. If you’re inspired by thoughtful design, meaningful relationships, and being part of a team that’s shaping extraordinary interiors, we invite you to apply for Customer Experience Agent. In this role, you’ll be responsible for providing outstanding service that reflects the elegance and craftsmanship our brand is known for. The Customer Experience Agent schedule is Monday – Friday 10:30am-7:30pm working from their home office. What You’ll Be Doing Support Deliver concierge-level support across email, chat, and phone Process quotes and orders with efficiency and grace Ensure on-time, accurate deliveries by following established shipping protocols Resolve concerns with empathy and finesse, tailored to Designers, Partners, and Distributors Build lasting relationships by proactively following through Resolutions Anticipate and resolve client issues before they escalate Apply your knowledge of internal systems to troubleshoot with sophistication Prioritize inquiries with elegance and urgency Accurately process cases, refunds, and credits with seamless cross-departmental communication Stay fluent in PJ product offerings and installation know-how to guide clients confidently Data & Order Entry Maintain impeccable documentation within CRM, ERP, and helpdesk platforms Record and update ticket progress with clarity and consistency Process customer orders with precision and speed, all within SLA timeframes What You Bring to the Table Minimum of 2 years’ experience in customer support, sales support, and/or retail Experience with Helpdesk Ticketing Platforms, Omnichannel Customer Support Platforms and CRM systems is preferred Superior communication skills, including verbal, written, and interpersonal abilities, with a strong focus on problem-solving, decision-making and de-escalation Must be able to read, write and speak in English The Phillip Jeffries Experience At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time. Your Compensation Journey Competitive hourly wage starting at $26 an hour, based on your experience and technical expertise Annual bonus opportunity to reward your performance Cost of Living increases that honor your growth and commitment Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required Health Benefits That Take Care of You Comprehensive medical coverage with employee premiums as low as $50 per month Coverage options for spouse, domestic partner, civil union partner, and family Health Reimbursement Account (HRA) to offset medical expenses Prescription, dental, and vision coverage to support whole-person wellness Flexible Spending Accounts (FSAs) for healthcare and dependent care Employee Assistance Program that supports your mental, financial, and physical well-being Pet insurance for your four-legged companions Time to Recharge 16 paid personal days each year to relax, recharge, or travel Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve Additional paid time off during our annual company closure between Christmas and New Year’s Earn extra paid time off by completing your annual wellnes

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