Account Operations Specialist (Central Region)

Before you apply

Job source

Himalayas

Applying on

adaptivebiotech.com

Workplace

Fully remote

US state

Nationwide remote

Category

Customer Service

Link last checked

1 week ago

Posted

2 weeks ago

Closes

10/31/2026

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About the role

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It’s time for your next chapter. Discover your story with Adaptive. Position Overview As an Account Operations Specialist, you will be supporting the company’s clinical product clonoSEQ. In this customer support role, you will partner with Adaptive Biotechnologies Account Operations Leads, Clinical Services and Field Based Teams to ensure our clinicians and their patients have an exceptional experience. This position will be supporting the Central Region and will be expected to support Central working hours. Key Responsibilities and Essential Functions Support two sales regions to ensure timely access to clonoSEQ ordering for providers and care teams Manage provider onboarding process for expedited ordering and customers who have clonoSEQ integrated in their EMR Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution. Collaborate with Account Operations Leads to manage internal process for addressing institution-specific onboarding requirements. Ensure accurate and timely reporting of information related to new prospects. Serve as customer liaison for priority internal initiatives requiring customer engagement. Educate customers on new support offerings to maximize brand performance. Manage clonoSEQ collection kit inventory in your two regions Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team. Serve as a point of customer escalation engagement Contribute to a culture of success and ongoing business and goal achievement. Support patient pull through efforts with timely customer follow-up and reporting All other duties as assigned Position Requirements (Education, Experience, Other) Required Bachelor’s degree + 2 years of related experience 1-2 years prior Client Services or Customer Training/Support experience is strongly preferred. Proactive approach to work; strong personal drive and desire for feedback. Strong customer and patient focus with a clear understanding of HIPAA requirements. Must have strong analytical and planning skills with keen attention to detail and meticulous data entry skills. Effective project collaborator able to work autonomously to advance the team toward agreed-upon goals. Strong interpersonal and organizational skills with excellent listening, oral and written communication skills. Compensation Hourly Rate: $30.53 - $45.81 Possible “other compensation” elements to include: equity grant bonus eligible ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment. Interested in this position, but don’t meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for! Adaptive is not currently sponsoring candidates requiring work authorization support for this position. Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salar

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